Booking a flight, making changes, or resolving travel-related issues can sometimes feel overwhelming. Luckily, the Singapore Airlines Surabaya Office is here to make everything easier for you.
Located right in the heart of the Surabaya, this help center offers personalized services that take the hassle out of air travel. Whether you are looking to book a flight, need information about baggage allowances, or need special assistance before, during, or after your flight, the office team is always ready to help.
With the team’s expert guidance, you can make the most out of your trip and avoid common travel headaches. So, just read on, collect the relevant information, and get in touch with the professionals to clear all your travel doubts.
For all the travel-related problems, passengers can directly visit the sales office in the city. Even if you can’t visit the Singapore Airlines Office in Surabaya, Indonesia right away, you can still get in touch. Whether by phone, email, or live chat, the customer service team is always available to assist with your travel needs before you arrive.
Prefer a digital connection? No problem! You can connect with Singapore Airlines through their website and social media and get real-time updates quickly.
| Official Youtube | https://www.youtube.com/singaporeair |
| Official Twitter | https://twitter.com/singaporeair |
| Official Facebook | https://www.facebook.com/singaporeair |
| Official Instagram | https://instagram.com/singaporeair |
If you are arriving at or departing from the airport, you can also find the Singapore Airlines office at the Juanda Airport for immediate assistance regarding last-minute queries, flight status, and emergency requests..
| Airport Name | Juanda International Airport |
| Airport Code | SUB |
| Address | Jl. Ir. Haji Juanda, Betro, Sedati, Sidoarjo Regency, East Java 61253, Indonesia |
| Contact Number | – |
Singapore Airlines is proud to operate a modern fleet of aircraft, each designed for safety, comfort, and efficiency. Their planes are equipped with the latest technology to ensure that you have a smooth and safe journey from takeoff to landing. The fleet is also eco-friendly, with planes that meet international standards for reducing emissions and energy .
| Aircraft | In service |
| Airbus A350-900 | 58 |
| Airbus A350-900ULR | 7 |
| Airbus A380-800 | 12 |
| Boeing 737 MAX 8 | 21 |
| Boeing 777-300ER | 22 |
| Boeing 777-9 | — |
| Boeing 787-10 | 28 |
| Singapore Airlines Cargo fleet | |
| Airbus A350F | — |
| Boeing 747-400F | 7 |
| Boeing 777F | 5 |
| Total | 159 |
The Singapore Airlines Office in Surabaya is your go-to place for all types of travel assistance. From booking your flight to managing cancellations and baggage issues, the team is equipped with all the knowledge to assist you. Here’s a list of services they can offer to make your trip smooth and easy::
| Ticket Booking and Cancellation | Delayed, Damaged, Missing Luggage |
| Ticket Rescheduling/ Rebooking | Immigration-related Services |
| Visa-related Information | In-flight Facilities |
| Online Check-in | Airport Amenities |
| Baggage Allowance | Cancelled and Delayed Flights |
| Flight Status | Visa on Arrival |
| Airport Lounge | Changing Seats |
| Travel Fund | Boarding Class Information |
Booking a flight with Singapore Airlines has never been easier. The office staff will help you find the best deals, book your flights, and ensure that you have all the details you need. They will also provide helpful insights into the best routes, flight schedules, and seat availability to help you make informed decisions. You can also opt for discounts, offers, or bundle deals to save money on your next trip.
Checking in for your flight can be done quickly and efficiently at the Singapore Airlines Surabaya Office. Whether you are checking in for an international or domestic flight, the team can walk you through the process, answer any questions, and make sure you have everything ready for a smooth departure. They can even assist with seat selection, baggage drop-off, and special requests, ensuring that your check-in process is stress-free.
We all know that travel plans can change unexpectedly. If you need to cancel or modify your flight, the Singapore Airlines Office in Surabaya is here to help. The team can guide you through the cancellation process, check your eligibility for refunds, and ensure that your changes are processed quickly. You will have all the support you need to handle cancellations or changes to your bookings.
The Singapore Airlines Surabaya Office in Indonesia staff can assist you with rescheduling flights if your plans have shifted. Whether you need to move your flight by a few days or adjust your itinerary, the team will work with you to find the best available options and make the process as smooth as possible.
Canceling a flight doesn’t always mean you lose your money. If you are eligible for a refund, the Singapore Airlines Office will make sure the process is quick and hassle-free. The staff will help you with all the paperwork and guide you through the steps needed to secure your refund.
Baggage rules can often be confusing, especially when it comes to weight limits or restricted items. Don’t worry; when you visit the Singapore Airlines Office in Surabaya, Indonesia the staff will provide you with detailed information about baggage policies. They will tell you how much luggage you can bring, the fees for extra baggage, and what items are prohibited. You can also inquire about special baggage requirements if you are traveling with sports equipment, musical instruments, or oversized items.
With this comprehensive guide, you are all set to handle anything that comes your way during your trip. Whether you need help booking your flight, rescheduling, or handling baggage issues, the Singapore Airlines Office in Surabaya is ready to assist. The team will surely ensure that your travel experience is as smooth and stress-free as possible!
If your baggage is damaged, visit the Singapore Airlines Office in Surabaya immediately. They will guide you through the process of filing a report and help you with the necessary steps to address the issue.
The location of the Singapore Airlines office is Pakuwon Center 22nd Floor Unit 22.08, Jl. Embong Malang No.1, 3, 5, Kedungdoro, Kec. Tegalsari, Surabaya, Jawa Timur 60261, Indonesia.
You can connect with the Singapore Airlines staff by dialing the +62315319218.
Yes! If you require special assistance, whether it is for mobility or medical needs, the Singapore Airlines Office in Surabaya is fully equipped to support you.