Air Astana in Ho Chi Minh City, Vietnam

Air Astana is the principal airline and the flag carrier of the Republic of Kazakhstan, based in Almaty, Kazakhstan. It operates scheduled domestic and international services on 64 routes from its main hub, Almaty International Airport, and from its secondary hub, Astana International Airport. It is a joint venture between Kazakhstan’s sovereign wealth fundSamruk-Kazyna (51%), and BAE Systems PLC (49%). It was incorporated in October 2001 and started commercial flights on 15 May 2002.

Air Astana Ho Chi Minh City, Vietnam Address:
VIETWAY AVIATION CO. LTD, 4th floor, 39B Truong Son Street.
Ward 4, Tan Binh district
Ho Chi Minh City, Vietnam

Reservations & ticketing phone: (84-8) 3547 42 18

Resveration & ticketing fax: (84-8) 3547 42 17
Reservation & ticketing email: airastana.paxsgn@vietwayaviation.com

Air Astana Ho Chi Minh Airport Map

Air Astana Official website: https://airastana.com/ind/en-US/

Air Astana Online Check-in: https://airastana.com/online check-in

Note: Check-in is available as early as 24 hours and up to 60 minutes prior to the scheduled departure time.

Check Air Astana schedule here: https://airastana.com/flight schedule

Check Air Astana flight status here: https://airastana.com/flight status

Air Astana Baggage Allowance

Air Astana Baggage

View Air Astana Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Air Astana Group booking

• Send enquiry for group booking at Air Astana via https://airastana.com/ind/en-us/Plan/Group-Booking/Book-a-Group
• You will receive a confirmation email. If you have not received the mail, you can send all information that you filled in the form to email: group.tr@airastana.com (for direct enquiries from passengers) or group.agency@airastana.com (for agency enquiries).

For more details, visit https://airastana.com/ind/en-us/Plan/Group-Booking/Book-a-Group

Travel during pregnancy in Air Astana

Pregnancy rules in Air Astana

• Expectant mothers can travel in Air Astana upto 22 weeks without providing a medical certificate.
• For single pregnancy, after 22 weeks until 34 weeks should provide a medical certificate which states that a pregnant mother is fit to travel.
• For multiple pregnancy, after 22 weeks until 32 weeks should provide a medical certificate which states that a pregnant mother is fit to travel.
• The validity of the certificate is 30 days.
• Expectant mothers should come at check-in as earlier as possible (preferably to check-in opening time).

For more details, visit https://airastana.com/global/en-us/Information/Important-Notices/Information-for-Expectant-Mothers

Name change in Air Astana flight ticket

Misspelling the name in flight ticket

• Passengers should send an application for correction in their flight ticket to call.centre@airastana.com.
• Attach scanned color copy of the passport or ID card of the passenger.
• Send the application to the above mentioned email before 24 hours of your departure

Full change of the first or last name in the Air astana flight ticket

• Passengers should send an application for correction in their flight ticket to call.centre@airastana.com.
• Attach scanned color copy of the passport or ID card of the passenger.
• Send the application to the above mentioned email before 3 working days prior to your departure.

For more details, visit https://airastana.com/global/en-us/Information/Important-Notices/Name-Change

List of Air Astana Offices

Types of Planes / Air craft available with Air Astana

Total fleet: 31

Airbus A319

• Airbus A319-100

Airbus A320

• Airbus A320-200
• Airbus A320neo

Airbus A321

• Airbus A321-200
• Airbus A321neo

Boeing 737

• Boeing 737-700
• Boeing 737-800

Boeing 757

• Boeing 757-200

Boeing 767

• Boeing 767-300

Boeing 767

• Boeing 767-300

Embraer ERJ-190

• Embraer ERJ-190

Fokker F50/F60

• Fokker F50

Queries handled by Air Astana Customer care:

Flight Ticket Booking	Codeshare
Online Check-in	Animals and Pets
Unaccompanied Minor Service	Airport Transfers
Flight Information	Seats Selection and Enquiries
In-Flight Meals	Transit Information
In-Flight/Airport Wifi	Rescheduling
Delayed Flights	Kiosk Check-in
Promotional Fares	Duty-Free Allowance
Concierge Services	Visa Information
Airport Transportation	Immigration Services
Visa on Arrival	Airport Facilities
Flight Ticket Cancellation	Duty-Free
Counter Check-in	Sports Equipment
Baggage Allowance	In-Flight Duty-Free
Airport Lounges	Privilege Club
Missing Luggage	Receipts and Refunds
In-Flight Entertainment	Trip Insurance

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