Air Austral in Guangzhou, China

Air Austral is a French airline with its headquarters at Roland Garros Airport in Sainte-Marie, Reunion, France. It was founded on 1975. The airline’s main base of flight operations is Roland Garros Airport. It operates scheduled services from Reunion to metropolitan France, South Africa, Thailand, India and a number of destinations in the Indian Ocean. The company has 900 employees.

Air Austral Guangzhou, China Address:
 Pacific Aviation Marketing Ltd, General Agent
ROOM 1807 B TOWER CHINA SHINE PLAZA
NO. 3-15 LIN HE XI ROAD
GUANGZHOU 510610

Phone:
 + 86 20-85236525 
Email: guangzhou@air-austral.com

Working hours
 Hours Mon – Fri: 09:00 – 18:00

Air Austral Group Booking number / fax / email:

Group Tel: 0825 013 003 (0.15 euro TTC / min)
Fax: 0262 48 16 62
email: groups (at) air-austral.com

Air Austral Official website: https://www.air-austral.com/en.html

Air Austral Online Check-in: https://www.air-austral.com/en/prepare-your-flight/check-in-online.html

Note:Check In 36 hours before departure. 24 Hours for before departure to and from the USA.

Check Air Austral schedule here: https://www.air-austral.com/en/booking/timetable-air-austral-flights.html

Check Air Austral flight status here: https://www.air-austral.com/en/prepare-your-flight/flight-information/flight-status.html

Air Austral Baggage Allowance

Air Austral Baggage

View Air Austral Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Air Austral Special Assistance (Disability assistance)

Please call 0825 013 012 before 7 days or 2 days (48 hours) prior to your flight departure.

Travel while pregnant in Air Austral

Expectant mothers can travel upto 34th week (8 months) in Air Austral. Medical certificate is required stated that the estimated date of delivery.

Changing your Air Austral ticket online

You can change your Air Austral ticket online

Air Austral loyalty program contact details

For any queries regarding Air Austral loyalty program, please contact

Air Austral – Capricorn

Email: capricorne@air-austral.com

Program Capricorn
BP 611
97472 Saint-Denis Cedex
Reunion Island

Fax: 09.72.23.52.58

Capricorn reservations and rewards:

Reception open from Monday to Saturday from 8:00 to 21:00 and on Sunday from 11:00 to 18:00 (hours Meeting UTC +4).

For any queries about your reservation (request for rates / invoices, modification of reservation, cancellation of your trip, schedule of your flight, …), you can contact Air Austral teams using the http://www.air-austral.com/aide.html

For more information regarding Air Austral loyalty program, please visit

Air Austral Customer service:

Phone: 01 84 20 42 12

Business hours: Monday to Friday from 9 am to 12 pm (excluding public holidays)

Email: air-austral@sept.fr

Air Austral Baggage:

Website: http://www.atelier-bagage.com/
Email: bagage@air-austral.com
http://www.air-austral.com/a-propos-dair-austral/nous-contacter/reclamations-service-clientele/formulaire-dinventaire-bagage-perdu.html

Air Austral Duty free

You can shop at the duty-free shop available at the airport. Please visit for more information http://www.air-austral.com/reservation/les-extra-dair-austral/extra-duty-free.html

Prebook your duty free via http://air.boutikenvol.com/air-austral/

Types of Planes / Air craft available with Air Austral

Total fleet: 8

ATR 42/72

• ATR 72

Boeing 737

• Boeing 737-300
• Boeing 737-500
• Boeing 737-800

Boeing 767

• Boeing 767-300

Boeing 777

• Boeing 777-200
• Boeing 777-300

Boeing 787 Dreamliner

• Boeing 787-8 Dreamliner

Queries handled by Air Austral Customer care:

Flight Ticket Booking	Ticket Cancellation
Flight Ticket Rescheduling	Ok to Board
Visa Services	Online Check-in
Baggage Allowance	Duty Free Allowance
Flight Information	Airport Lounges
Visa Information	In-Flight Meals
Airport Transfers	Missing Luggage
Immigration Services	Valet Parking
Meet and Greet	Flight Wifi
Airport Wifi	In-Flight Entertainment
Airport Facilities	Delayed Flights
Visa on Arrival	First Class
Business Class	Economy Class
ShebaMiles	Ok to Board

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